When a user tries to sign into the portal incorrectly, they will be locked out after five attempts.
- Go to System > User Management > Manage Users.
- From the “Manage Users” table, edit the user record for the user who you want to unlock (either double click on the user or select the user and click the blue “Edit” action button).
- Click the green “Enable/Unlock User” action button to unlock this user.
- Click “OK” when prompted to save this change.