Troubleshooting Email Send Issues

The following steps will help you troubleshoot two common issues that may cause issues when trying to send email. 

1. First, make sure your email account settings are entered correctly.
   • Make sure the username, password, and server settings for the email account you are troubleshooting are correct. To verify this, go into your email account settings as illustrated in the images below.

     

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   • Note: if you are trying to set up an email account for someone else, such as a teacher or staff member, and you don't have their password just make sure all the other settings (except the password) are correct. Then, make the teacher/staff member a user of the email account like this:

     

     Now, instruct them to go into their BigSIS portal to set and verify the password for the account on their own, like this:

     

   • If after following all the steps above the issue is not resolved, move on to the second step below.
     
2. Most schools nowadays rely on Google apps to host their school's email accounts. Note: don't be confused, your school may very well be using Google apps even if all your email accounts are using a custom domain like @myschooldomain.com rather than @gmail.com. If your school is using Google apps to serve your email, then you may need to add extra permissions for each email account you want to set up to use in BigSIS. Follow the instructions below to learn how to do this.
   • Make sure you are logged into the email account you are trying to set up, Go directly to Google and make sure you are logged in to the email account in question before you do anything further in BigSIS; if you are trying to set up an email account for another person like a teacher or for an email account other than the one you are normally logged into, you will need to log in to that account in Google or ask the owner of the account to log in to their own Google account and follow the remaining steps below on their own.
   • Then, go to the following website and once you are there, look at the top right corner of the screen and make sure the account you are logged into is the account you are trying to set up in BigSIS: Click here to adjust your Google apps settings
   • Now, agree to Google's request for extra permissions (click 'Turn On') like this: