If you need to deactivate a user follow these steps. Keep in mind that you should only complete these steps if the user should not access the portal or the admin side of the system. If the user should no longer be an admin user but should still have access to the portal (e.g., an admin that still needs to have parent, teacher, associate, donor, or volunteer portal access) then you should remove their permissions instead. Follow these steps on Adding or Changing a User's Permission Level.
- Go to System > User Management > Manage Users.
- From the Manage Users table filter for the user in question. Once you have located the user who you want to unlock, edit their record. (Either double click on the user or select the user and click the blue “Edit” action button.)TIP: you can search by username, first name, or last name of the user.
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- Click the red Disable User action button to deactivate this user. Click OK when prompted to save this change. Click Save and Back and you are done! TIP: remember that to filter for this user in the future you will need to filter for "inactive" users.