This article will help portal users to change or cancel their reoccurring gifts.
Please make sure the Donors tab has been activated in the portal before sending instructions to the parents. Settings> Portal Setup> Donors - Portal Tab> Check the Show in Portal box> Save
- Once the parent has logged into their BigSIS portal they will need to click on the Donors tab
ProTip! This might be titled different because each school has the ability to rename the tab. Make sure you let the parent know what the tab is called if you have changed it.
- You will already be on the My Active Donations subtab. Here the parent will see their active donations. They also have a few other subtabs that they can look at, such as Donate Now or their Donation History.
- Double click on the donation to edit or cancel
- Click on the Change or Cancel this Gift button
- Select the change you wish to make. Once you made your selection at the bottom you will see the change amount box, update accordingly, and click on the green Change Amount button
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