How to Apply a Credit Memo to an Invoice

This article will help if you have already created a credit memo for a Family and now need to apply it to an existing invoice tied to that Family. 

Click here for more help on How to Create a Credit Memo from an Existing Invoice and Apply It.

Click here for more help on  How to Create a Credit Memo from Scratch and Apply it to an Invoice.

PRO TIP! Make sure to toggle the payment plan offline if you want to need to make sure this account is set offline and won't have payments drawn on it. How to Toggle a Payment Plan On or Offline

1. Start by going to the Families (Basic) or the Families (Advanced) table and edit the appropriate Family.
   
2. Select and edit the credit memo you have already created.
3. Click Apply Credit to apply the credit memo and this will take you to Step One.
   
4. Step One will have you select the Invoice that you want to apply the credit memo to and click Next. 
   (Right-click and "Open image in new tab" to enlarge)
   
5. This will take you to Step Two where you will confirm the amount you want to apply. Click Apply Credit when you are ready. 
   PRO TIP! Hover over the Schedule Choice help bubble for more info.  
   (Right-click and "Open image in new tab" to enlarge)
   
   • Select Spread over Remaining Schedule if you would like to have the credit memo evenly spread over an invoices payment schedule.
     Select Apply Today if you would like to have the credit memo amount applied first to the next payment due and then subsequently taken off of each additional payment due until the amount is fully used. For example, if a family has 10 remaining payments of $500 a credit memo of $1000 that is applied today would have $500 paid towards the first and second payment due. This would leave the remaining eight payments at $500. 
   • The Amount to Apply will be for the full amount of the credit memo but you can alter this amount and spread it over more than one invoice if you need to. 
   • Click Apply Credit to apply the credit memo and you are just about done!
     
     
6. You will automatically be taken back to Step One where you will see a confirmation message that you have successfully applied the refund. Click Back and this will take you back to the Edit Family page.