Deleting Payments Tied to Unverified Bank Accounts

Use these instructions if you need to delete payments tied to an unverified bank account.

PRO TIP! You cannot delete any other type of pending payment. For all other types of pending payments there will not be the option to delete the payment.

1. Go to Families > select and edit the family.
   
   
   
2. From the View Family page, select the Payments Only filter to find the payment more easily. Now, double-click on any payment to see more details.
   
   
   
3. Click the Delete Payment button and this will automatically delete the payment. You can now re-run the payment, add an offline payment, or make sure to take the payment plan offline if you will not be charging the family in the future.
   PRO TIP! You cannot delete any other type of pending payment. For all other types of pending payments there will not be the option to delete the payment.